How to use the Lam Soon PSG Platform

1. 1Go to the Portal home page and click Register.
2. 2Enter your full name, company e-mail (must end in @lamsoon.com.my), department, Employee Number, and a password of at least 8 characters (twice). Accept the terms.
3. 3Click Register. You are taken to the Verify your e-mail page.
4. 4Open the e-mail “Your Lam Soon PSG Platform verification code” and type the 8-digit code. The code lasts 1 hour. If it doesn't arrive, click Resend (once every 60 seconds).
5. 5Once the code is accepted you are signed in, and you automatically get APEX as an Employee. Other systems must be requested.

1. 1Click Sign in on the Portal or on any system.
2. 2Type your company e-mail or your Employee Number, and your password.
3. 3Click Sign In. If your e-mail isn't verified yet, you are asked for the verification code first.

One sign-in covers every system. Signing out from any system signs you out of all of them.

1. 1On the sign-in page click Forgot password? and enter your company e-mail.
2. 2Open the reset e-mail and click its link.
3. 3Choose a new password, then sign in with it.

To open a system you need both active access and at least one role in it. Each card on the home page shows a button that depends on your access:

Someone who holds both roles gets both sets of features.

1. 1On the Portal, click Open System on the A3 card, then Continue as [your name].
2. 2Go to My reports and start a new report, or click Import Excel to start from an existing Excel A3.
3. 3Fill the header (theme, department, date, president, vice president, manager) and the A3 sections, from Problem situation through Countermeasures and Follow-up.
4. 4Add implementation tasks: what, start date, PIC, due date, priority and reason.
5. 5Save as draft at any time. Drafts are private to you.
6. 6Click Submit. The report gets a reference such as A3-014 and the GM is notified.

My tasks lists every task from your submitted reports. A report shows its worst task status, for example Overdue (1/5).

To ask for more time, click Extend on the task, choose the new due date and write the reason. The GM approves or declines, and you get an e-mail with the decision.

Open a report to see the A3 sheet, the schedule chart, tasks and history. Export Excel downloads it in the original template. Turn e-mails on or off in Settings → E-mail notifications.

The GM is e-mailed when a report is submitted or an extension is requested, plus a weekday 08:00 summary of overdue tasks and pending extensions.

1. 1Click + (phone) or New ticket.
2. 2Choose the type and a category. APEX suggests a department; you can change it.
3. 3Write the subject, description and location. Attach up to 5 photos or PDF files (5 MB each).
4. 4Review and submit. You get a reference such as APX-1002.

My tickets shows your tickets. If the reviewer needs more information, a banner says needs your reply.

Post up to 400 characters, reply, react, and report posts that break the rules. Your name is never shown: in each thread you appear as a numbered nickname.

Open Review queue (awaiting, in progress, pending, resolved). On a ticket, use the action buttons — start review, request information, mark in progress, resolve, close — and message the employee in the conversation. Reviewers only see tickets for their own verified department.

HRA Admins see every department, can reassign a ticket (reason required), and manage Admin → Moderation, Categories and QR.

Everyone can see every room's schedule. A private booking shows as “Private Meeting”: its purpose, notes and attendees are visible only to the organiser and admins.

1. 1Click Book a Room in the menu.
2. 2Choose the date and time.
3. 3Choose a room from the live availability list.
4. 4Enter the title and purpose, number of attendees, notes and the department(s) — one, several, or All departments. Tick Private if needed.
5. 5Review and confirm. You get a reference such as LSB-2026-0216 and a confirmation e-mail.

My Bookings lists upcoming, completed and cancelled bookings; you can edit or cancel upcoming ones. You get a reminder e-mail 1 hour before.

1. 1Go to Admin → Access Requests and click Approve on their request.
2. 2Tick the role(s) they need — for Room Booking, Staff, or Administrator for room managers.
3. 3Confirm. Ask the person to refresh the Portal home page; the card now shows Open System.

To make someone the A3 GM, an APEX Reviewer or an HRA Admin, open the user and assign the role under that system. APEX Reviewers only see their verified department's tickets, so verify the department too. When someone leaves, set their account to inactive — all their access stops at once.